studiomyriad.se

Shipping

At Studio Myriad AB, we are dedicated to providing a smooth and convenient shopping experience. Below is our Shipping Policy, which outlines our shipping practices, delivery times, and our return policy in line with EU regulations.

Shipping Information

We are pleased to offer free shipping on all orders to the following countries:

  • Sweden
  • Denmark
  • Norway
  • Finland

For customers in other EU countries, specific shipping rates will apply at checkout based on your delivery location.

Shipping Timeframes

  • Within Sweden: Typically 2-5 business days.
  • To Denmark, Norway, and Finland: Typically 3-7 business days.

Shipping times may vary during peak seasons or due to factors outside of our control, such as carrier delays. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

International Shipping

At this time, we only offer free shipping to Sweden, Denmark, Norway, and Finland. For customers in other EU countries, specific shipping rates will apply at checkout. Shipping rates will be calculated based on the delivery address, weight, and size of the order.

Returns and Exchanges

In line with EU consumer protection laws, Studio Myriad AB offers a 14-day right of withdrawal. This means you have the right to cancel your order and return the items within 14 calendar days from the date you receive your goods, for any reason and without justification.

To return your item(s), please follow the steps below:

  1. Contact Us: Notify us of your intention to return the item(s) by emailing us at [your contact email] within 14 days of receiving the order. Include your order number and the items you wish to return.
  2. Return Process: Once we receive your return request, we will provide instructions on how to send the item(s) back to us.
  3. Return Shipping: You are responsible for the cost of return shipping, unless the items are faulty or not as described. We recommend using a trackable shipping service to ensure your return reaches us safely.
  4. Refunds: Once we receive the returned items in their original, unused condition, we will process a full refund to your original payment method. Refunds may take up to 14 days to appear in your account, depending on your payment provider.

Conditions for Returns:

  • The item(s) must be returned unused, in the original packaging, and in a condition that allows them to be resold.
  • Certain products, such as sealed items that are not suitable for return due to health or hygiene reasons, are exempt from the right of withdrawal.

Exchanges

If you would like to exchange an item, please follow the return process and place a new order for the desired product. Returns and exchanges are handled separately.

Faulty or Damaged Items

If your item is faulty or damaged upon arrival, please contact us immediately at [your contact email] with your order details and photographs of the damage. We will arrange for a replacement or a full refund, including any return shipping costs, in line with EU consumer laws.

Consumer Rights Under EU Law

In addition to the right of withdrawal, as a consumer in the European Union, you are entitled to certain protections under EU law, including:

  • Right to Refund: If you return an item under the 14-day right of withdrawal, we must refund the full cost of the goods, including standard delivery charges (if applicable).
  • Right to Repair or Replacement: If your item is faulty or not as described, you have the right to request a repair or replacement. If a repair or replacement is not possible, you are entitled to a full refund.

For more information on your consumer rights, please visit the European Commission’s Consumer Protection page.

Contact Us

If you have any questions about shipping, returns, or exchanges, please don’t hesitate to contact us at:

Studio Myriad AB
shop@studiomyriad.se
+46700108179

We are here to assist you and ensure your shopping experience with us is as smooth as possible.